Return And Refund

Return Window

Ensuring Customer satisfaction is our top priority, which is why we have a 30-day window for returns or exchanges, giving you the flexibility you need.

Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our shipping timelines.

Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You’ll receive an email confirmation when your return is completed.

Start Your Refund

Return Exclusions and Condition Criteria

  • Personalised or customised products cannot be returned for refund or exchange under any circumstances.
  • Gift cards are final sale and cannot be returned or exchanged
  • All ordered and complimentary items must be returned in unused, undamaged, and resellable condition along with the packing slip.

We reserve the right to refuse returns/refunds that do not meet these criteria.

In case of receiving a wrong or defective product, please contact us within 2 working days.

Return Shipping and Alteration Charges

Please note that customers are responsible for shipping charges when returning items to us. 

For custom orders, our team reviews the measurements considering your height and weight and might recommend some changes. If you choose to stick with your original measurements, we will proceed accordingly. However, in such cases, if the original measurements result in fitting issues upon receipt, a minimal alteration fee may apply.

Custom Orders

Return and Alteration

We aim to provide you with the perfect jacket in the first go. However, if your custom order doesn’t fit well and not according to your given sizes, we offer the first alteration free of charge.

Our Approach to Mutual Success

Crafting custom jackets demands careful attention to detail to ensure your complete satisfaction. We strive to address potential return reasons through our processes:

Design & Quality: Sometime before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching before we dispatch it.

Sizing: When placing your custom order, our Customer Service agent requests your body measurements. Please refer to our sizing guide for accurate measurements. Taking accurate measurements eliminates the chances of sizing errors. Despite this, if the jacket doesn’t fit perfectly upon arrival, we offer the first alteration free of charge. However, you would have to pay for shipping the jacket back to us.

Note: ( Please read the size chart before order. We will not issue refund or exchange the item if the jacket is perfectly according to the size chart. If your size is not present in size chart please inform us we will make a customize order for you according to your sizes. Send us your body size( not sweater sizes). 

Refund

We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.